Customer Retention

[jnusser]

You may have read the recent blog post from our VP of Marketing, Sanjay Sarathy, on increases in the passive opt-out rates (also know as involuntary payment failures) from several prospects that we’ve been talking to.

The post can be found here: http://blog.vindicia.com/2010/02/04/managing-involuntary-payment-failures/

Has your company noticed more involuntary payment failures lately? If so, what steps are you taking to fix the problem?